Frequently Asked Questions (FAQs)

Last Updated: January 10, 2025

Welcome to the 365teegood Help Center. Below you’ll find answers to the most common questions about ordering, shipping, payments, and support. If you need further assistance, feel free to contact us anytime.

1. Ordering & Customization

How do I place an order?

Simply select your desired product, choose the size and options available, then proceed to checkout. Once payment is completed, your order will be confirmed automatically.

Can I personalize my product?

Some products allow customization such as text or image uploads. If personalization options are available, they will appear directly on the product page with clear instructions.

Can I change or cancel my order after placing it?

Orders are processed quickly. If you need to request a change or cancellation, please contact us within 1 hour of placing your order. After this time, the order may already be in production and cannot be modified.

2. Shipping & Delivery

How long does order processing take?

All products are made to order.

Handling Time: 2–4 business days

How long does shipping take?

Shipping Time: 5–8 business days

Total estimated delivery time: 7–12 business days (handling + shipping).

Delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or peak seasons.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking number and tracking link. Tracking updates may take 24–48 hours to appear.

3. Returns & Refunds

What is your return policy?

Customer satisfaction is important to us. If there is an issue with your order due to a manufacturing defect or printing error, please contact us so we can review and provide an appropriate solution.

What if my item arrives damaged or incorrect?

Please email us at support@365teegood.com with clear photos of the issue. Our team will review your request and assist you with a replacement or refund if applicable.

4. Payments & Security

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay through secure payment gateways.